- UK-wide supplier of AI Vending Machines
Customer taps a supported card or digital wallet to start access.
A temporary hold confirms available funds before the door opens.
Machine unlocks after payment approval, giving access to products.
Customer selects one or more items from inside the machine safely.
System checks which products were removed after the door closes.
Final payment is based on the products taken during the visit.
Some payment systems place a temporary authorisation before the final purchase amount is known.
Any unused amount is released according to the payment provider and the customer’s bank.
Payment fees and settlement terms vary by machine and provider, so check the costs and merchant setup before going live.
Per-device fee with transaction percentage and fixed order charges.
Monthly AI service cost with a small per-order charge for usage.
Connectivity fee for normal machine communication and updates.
Estimated fixed monthly cost starts from £26.50 per device before order volume. Variable fees may also apply.
Order and payment records can help check transaction queries, depending on the machine, platform and merchant setup.
Use available order information to identify the relevant purchase.
Unclear or unusual orders can be flagged for a manual operator review.
Check payment and order data where the platform provides it.
Refund requests may be arranged through the right support route.
Incorrect charge queries can be reviewed using available order records and transaction data where supported.
Payment arrangements vary between machines, terminals and providers. Wider buying and ownership questions are covered in our vending machine FAQs.
A temporary authorisation may be placed before the final purchase value is known. The completed charge is then based on the actual transaction, while any unused authorised amount is handled by the relevant provider and bank.
Machines can use different payment hardware and provider arrangements, so compatibility should be confirmed before merchant onboarding begins.
Settlement follows the merchant-account and payment-provider arrangement configured for the machine. The destination account should be confirmed during onboarding.
Yes. Timing depends on the payment provider and merchant terms, so this should be confirmed as part of the setup.
The machine, transaction time, amount and any available payment or order record can help identify the purchase and the appropriate support route.
