
Customer taps a supported card or digital wallet to start access.

A temporary hold confirms available funds before the door opens.

Machine unlocks after payment approval, giving access to products.

Customer selects one or more items from inside the machine safely.

System checks which products were removed after the door closes.

Final payment is based on the products taken during the visit.
A temporary card hold may be placed before the machine door opens, helping confirm funds before access is granted.
The final charge is based on the products taken, and unused hold amounts are normally released by the customer’s bank.
Monthly fees can include payment processing, AI service and SIM connectivity costs.

Per-device fee with transaction percentage and fixed order charges.

Monthly AI service cost with a small per-order charge for usage.

Connectivity fee for normal machine communication and updates.
Estimated fixed monthly cost starts from £26.50 per device before order volume. Variable fees may also apply.
Use backend order tools to review charges, check unclear transactions and manage refund support.

View customer orders and transaction details through the backend.

Unclear or unusual orders can be flagged for a manual operator review.

Review payment activity, final charges and saved customer order records.

Refund requests may be arranged through the right support route.
Incorrect charge queries can be reviewed using available order records and transaction data where supported.
Find quick answers about cashless payments, pre-authorisation holds, monthly fees, refunds and transaction support before choosing your machine.
The machines are designed around cashless payment. Supported card and digital wallet options depend on the final payment setup.
Pre-authorisation is a temporary card hold used to confirm funds before the door opens. The final charge is based on what the customer takes.
Monthly fees may apply for payment processing, AI service and SIM connectivity. Transaction and per-order fees may also apply.
The order can be reviewed through the backend where supported, and refunds may be arranged through the correct support route.
Receipts or transaction records may be issued depending on the final payment setup and provider configuration.
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