Payments & Charges

Understand cashless payments, pre-authorisation holds, monthly fees and payment queries.

How Customer Payments Work

Present Payment

Customer taps a supported card or digital wallet to start access.

Pre-Authorisation Hold

A temporary hold confirms available funds before the door opens.

Door Unlocks

Machine unlocks after payment approval, giving access to products.

Take Products

Customer selects one or more items from inside the machine safely.

Automatic Checkout

System checks which products were removed after the door closes.

Final Charge

Final payment is based on the products taken during the visit.

Understanding Pre-Authorisation

A temporary card hold may be placed before the machine door opens, helping confirm funds before access is granted.

The final charge is based on the products taken, and unused hold amounts are normally released by the customer’s bank.

Monthly Fees at a Glance

Monthly fees can include payment processing, AI service and SIM connectivity costs.

Payment Processing

Per-device fee with transaction percentage and fixed order charges.

AI Service Fee

Monthly AI service cost with a small per-order charge for usage.

SIM Card Fee

Connectivity fee for normal machine communication and updates.

Estimated fixed monthly cost starts from £26.50 per device before order volume. Variable fees may also apply.

Order Reviews & Refund Support

Use backend order tools to review charges, check unclear transactions and manage refund support.

Order History

View customer orders and transaction details through the backend.

Abnormal Orders

Unclear or unusual orders can be flagged for a manual operator review.

Transaction Review

Review payment activity, final charges and saved customer order records.

Refund Support

Refund requests may be arranged through the right support route.

Incorrect charge queries can be reviewed using available order records and transaction data where supported.

Payments & Charges Questions

Find quick answers about cashless payments, pre-authorisation holds, monthly fees, refunds and transaction support before choosing your machine.

The machines are designed around cashless payment. Supported card and digital wallet options depend on the final payment setup.

Need Help With Payments?

Ask about payment setup, pre-authorisation holds, monthly fees, transaction checks and refunds before ordering.

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