- UK-wide supply of AI Vending Machines
These Terms and Conditions apply to the use of this website and to enquiries, quotes, orders and purchases made through Smart AI Vending Machines.
By using this website, requesting a quote or placing an order, you agree to these terms. Please read them carefully before buying or making an enquiry.
Smart AI Vending Machines supplies smart AI-powered vending machines for businesses, operators and commercial venues across the United Kingdom.
Our details are:
Our machines are commercial products intended mainly for business customers, vending operators, commercial venues and organisations.
If you are buying as a business, you are responsible for making sure the machine is suitable for your site, intended products, access route, power supply, connectivity and operational needs.
If you are buying as a consumer, your statutory rights are not affected.
We aim to keep product information, images, prices, specifications and descriptions accurate and up to date. However, specifications may vary by model, final configuration, supplier updates or setup requirements.
Product information is provided as guidance only until confirmed in writing before order acceptance.
Customers should check all important details before ordering, including dimensions, weight, capacity, temperature range, access requirements, payment setup, ongoing fees and suitability for the intended product range.
Prices shown on the website are business prices and are shown excluding VAT unless clearly stated otherwise.
VAT, delivery costs, setup costs, monthly service fees, transaction fees and any additional charges may apply and will be confirmed before order where relevant.
The Max 620S model is listed as request price or contact for price. A quote will be provided based on the final requirement.
Quotes are provided based on the information available at the time of enquiry. A quote may include machine price, delivery details, setup guidance, optional services and any applicable fees.
A quote does not become a confirmed order until accepted by us in writing and any required payment has been received.
Quote validity may be limited. If no validity period is stated, pricing and availability may change before the order is confirmed.
An order is only accepted when we confirm acceptance in writing. We may refuse or cancel an order if:
If an order cannot be accepted after payment has been made, we will explain the reason and arrange the correct refund route where applicable.
Payment terms will be confirmed before order. Depending on the order, full payment, deposit payment or staged payment may be required.
Orders will not normally be processed, dispatched or confirmed for delivery until the required payment has cleared.
Any ongoing monthly fees, payment processing fees, AI service fees, SIM or connectivity fees and transaction charges will be confirmed before order where applicable.
Delivery depends on machine model, order size, postcode and site access. Delivery times are estimates unless confirmed in writing.
Vending machines are large and heavy commercial units. Customers are responsible for checking site access before order, including:
If delivery cannot be completed because access information was incorrect or incomplete, additional delivery, storage, handling or return costs may apply.
Installation, placement, app setup, payment setup, product loading or training are not included unless confirmed in writing.
Power, connectivity, payment provider setup and product configuration may be required before the machine can operate fully.
Customers are responsible for ensuring the machine is used in a suitable indoor or protected environment unless outdoor or semi-outdoor use has been confirmed in writing.
Customers are responsible for:
Suitable products may include drinks, snacks, packaged food, personal care items, office essentials and other suitable packaged goods that can be safely stored and recognised by the system.
Frozen products require a suitable freezer model.
The machines must not be used for alcohol, tobacco, vapes, CBD, lottery products, knives, controlled goods, prescription medicines or any age-restricted or regulated products unless the customer has obtained all necessary legal approvals and compliant controls have been confirmed.
Returns, cancellations and refunds are handled according to the agreed business sales terms and any rights that apply by law.
Because these are commercial vending machines, cancellations may not be possible once an order has been accepted, configured, dispatched or prepared for delivery.
If you wish to cancel an order, contact us as soon as possible. Any refund will depend on the order status, product condition, delivery costs, handling costs and any agreed customisation or setup work.
If goods arrive damaged, faulty or not as described, you must contact us as soon as possible with details, photos and any delivery notes so the correct support route can be arranged.
This section does not affect any statutory rights that cannot be excluded by law.
Machines are supplied with manufacturer-backed warranty and technical support where applicable. Warranty terms, spare part support and response times will be confirmed before order.
Support may include app guidance, product setup guidance, technical troubleshooting, maintenance guidance, spare part support and order review support where supported by the system.
Warranty may not cover misuse, incorrect placement, poor access conditions, unsuitable products, incorrect loading, unauthorised repairs, accidental damage, wear and tear, connectivity issues outside our control or faults caused by third-party services.
Smart vending machines may require app access, backend access, payment provider setup, SIM connectivity, internet access and ongoing service fees.
Payment methods, pre-authorisation settings, transaction fees, AI service fees and connectivity fees may vary depending on the final setup.
Customers are responsible for checking and accepting any third-party payment provider terms where applicable.
Where supported by the system, operators may be able to review orders, abnormal transactions and refund requests through the backend.
If an end customer believes they have been charged incorrectly, the machine operator should review the order and arrange the correct support route.
Refunds, payment holds and release times may depend on the payment provider, card provider or bank involved.
You must not misuse this website, attempt to gain unauthorised access, introduce harmful code, copy content without permission or use the website for unlawful purposes.
We may update, suspend or remove website content at any time.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
To the fullest extent permitted by law, Smart AI Vending Machines is not responsible for indirect loss, loss of profit, loss of business, loss of revenue, loss of goodwill, loss of data, site downtime, customer misuse, third-party service issues or losses caused by unsuitable placement, products, power, connectivity or operation.
Our total liability for any order will not exceed the amount paid for the relevant product or service, unless the law requires otherwise.
Personal data submitted through this website, contact forms, quote requests or order processes will be handled according to our Privacy Policy.
Where camera or order review functions are enabled on a machine, the machine operator may need suitable signage, privacy wording and compliance controls for their site.
We may update these Terms and Conditions from time to time. The latest version will be published on this page.
Terms that apply to a confirmed order will normally be the terms in place at the time the order was accepted, unless changes are required by law or agreed in writing.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales, unless the law requires another jurisdiction to apply.
If you have any questions about these Terms and Conditions, please contact:
Email: sales@smartaivendingmachines.co.uk
Phone: 07700 152 700
Location: London, UK
