- UK-wide supplier of AI Vending Machines
Get a clear starting point for machine faults, warranty questions and technical issues. Our UK-based team can help identify the right support route, with manufacturer or partner input where needed.
Support for Your Equipment
Tell us what has happened and which machine you use. We can help identify the relevant support route, with specialist input from the manufacturer or technology partner where it is needed for your machine.
Start with the model, serial number and order information.
Photos and error messages help explain what has happened.
Confirm the support route and any costs before work begins.
Simple Process
Send the model, the symptoms and any photos or errors.
The enquiry can go to the relevant team or a specialist.
Clarify applicable cover, required checks and any costs.
Follow the agreed guidance for your machine and enquiry.
UNDERSTAND YOUR COVER
Warranty arrangements depend on the equipment and supplier. Refer to the terms confirmed for your order rather than assuming every machine, model or supplier has the same cover.
Our Terms & Conditions explain the general position. Ask the team to clarify how the applicable arrangements relate to your enquiry.
01
The warranty duration, start date and cover that apply to the exact model you have.
02
Which costs or services are included, and what needs separate approval before any work.
03
Any exclusions, required evidence and the agreed route for raising a warranty claim with us.
BEFORE YOU GET IN TOUCH
A few practical details help the team understand the problem and identify who needs to be involved. Include the information you have; you do not need to diagnose the fault yourself before getting in touch with our team.
Identify Your Machine
Include the make, model, serial number and order reference, if available.
Describe What Happened
Explain the symptoms, when they started and any recent changes.
Add Useful Evidence
Share clear photos, error messages or a short video showing the issue you see.
Share Contact Details
Give the site postcode, your contact details and any access information.
Common Questions
No. The relevant model, supplier and order terms determine the applicable cover. Check the documentation for your machine or ask the team to clarify it.
Smart AI Vending Machines provides a UK-based point of contact. The relevant manufacturer or technology partner can be involved when specialist input is needed.
Ask the team to confirm the next step, any warranty implications and potential costs before committing to work. For a separate upgrade enquiry, visit Accessories.
Report the issue promptly with photographs, machine details and delivery notes. Our delivery and returns guidance explains the related support route.
Tell us the model and what has happened. We can help identify the relevant support route and confirm any information still needed from you.
